Shipping Policy
Effective Date:3rd, January, 2025.
1. Introduction
Welcome to Vivid Exclusive Art Gallery, your premier destination for exquisite artworks from around the world. This Shipping Policy outlines the terms and conditions governing the delivery of artworks purchased through our website, www.vividexclusiveartgallery.com. By placing an order with us, you agree to the terms outlined in this policy.
2. Business Information
- Registered Address:Lekki Gardens Phase 5, Lagos, Nigeria 106104.
- Business Registration Number: RC:1851208.
- Contact Information:
- Email: vividexclusiveartgallery@gmail.com
- Phone: +234 813 230 2226, +234 902 693 4243.
- Business Hours: Monday–Friday, 9:00 AM – 5:00 PM WAT.
3. Order Processing
All orders are processed within 3–5 business days (excluding weekends and public holidays). During this time, we verify your order, inspect the artwork, and prepare it for shipment. For large, fragile, or custom pieces, additional processing time may be required. If delays are anticipated, we will notify you via email.
4. Shipping Destinations
We offer worldwide shipping to residential and commercial addresses. Customers are responsible for providing accurate and complete delivery information. Incorrect or incomplete addresses may result in delays or additional fees.
5. Shipping Methods and Carriers
- Carriers: We partner with reputable international carriers such as DHL, FedEx, UPS, and regional shipping services to ensure reliable delivery.
- Shipping Costs: Shipping fees are calculated during checkout based on the artwork’s dimensions, weight, destination, and carrier rates.
- Oversized/High-Value Artworks: For pieces that exceed standard size or weight limits, custom shipping arrangements may be required. In such cases, we will contact you to discuss additional costs and timelines.
6. Packaging Standards
We take great care in packaging your artworks to ensure they arrive in pristine condition. Each piece is securely wrapped using industry-grade materials, including reinforced boxes, bubble wrap, and wooden crates for fragile or high-value items. All packages are clearly labeled with handling instructions to minimize the risk of damage during transit.
7. Tracking Information
Once your order has been dispatched, you will receive an email with the tracking number and carrier details. You can use this information to monitor the status of your shipment through the carrier’s website.
8. Delivery Timeframes
Estimated delivery times after dispatch are as follows:
- North America, Europe: 5–10 business days.
- Asia, Australia: 7–14 business days.
- Africa, Middle East: 3–7 business days.
- Other Regions: 10–21 business days.
Please note that delivery times may vary due to factors beyond our control, such as customs clearance, weather conditions, or carrier delays.
9. Customs, Duties, and Taxes
- Import Duties and Taxes: Customers are responsible for any import duties, taxes, or customs fees imposed by the destination country. These charges are not included in the shipping cost and must be paid by the recipient upon delivery.
- Customs Documentation: We provide accurate product descriptions and values on all shipping documents to facilitate smooth customs clearance. Failure to pay applicable fees may result in delays, returns, or abandonment of the shipment. Vivid Exclusive Art Gallery is not liable for any additional costs or losses incurred due to customs-related issues.
10. Damaged or Lost Shipments
- Inspection Upon Delivery: We recommend inspecting your package immediately upon receipt. If you notice any damage, please document it with photos and contact us within 48 hours of delivery.
- Claims Process: In the event of damage or loss, we will work with the carrier to resolve the issue. Depending on the circumstances, we may offer a replacement, refund, or insurance compensation. Please provide the following information when reporting an issue:
- Order number
- Tracking number
- Photos of the damaged package and artwork
- A detailed description of the issue
11. Returns and Exchanges
- Returns: If you need to return an artwork, please refer to our [Return & Refund Policy] for detailed instructions. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
- Exchanges: If you receive a damaged or incorrect item, we will facilitate an exchange at no additional cost. Please contact us within 48 hours of delivery to initiate the process.
12. Contact Us
For any questions or concerns regarding shipping, please contact our customer support team:
- Lekki Gardens Phase 5, Lagos, Nigeria, 106104.
- Email: vividexclusiveartgallery@gmail.com
- Phone: +234 813 230 2226, +234 902 693 4243.
- Business Hours: Monday–Friday, 9:00 AM – 5:00 PM WAT.
13. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on our website with a revised effective date. Continued use of our services after any changes constitutes acceptance of the updated policy.
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Vivid Exclusive Art Gallery
Bringing Global Art to Your Doorstep
Lekki Gardens Phase 5, Lagos, Nigeria 106104 | RC:1851208
www.vividexclusiveartgallery.com
*Note: This policy is non-binding and subject to Nigerian law. Customers are advised to review local import regulations before purchasing.*