Return Policy
Effective Date: 3rd, January,2025.
1. Introduction
At Vivid Exclusive Art Gallery, we strive to ensure your complete satisfaction with every purchase. This Return Policy outlines the terms and conditions for returning or exchanging artworks purchased through our website, www.vividexclusiveartgallery.com. By placing an order with us, you agree to the terms outlined in this policy.
2. Business Information
- Registered Address: Lekki Gardens Phase 5, Lagos, Nigeria 106104.
- Business Registration Number: RC:1851208.
- Contact Information:
- Email: vividexclusiveartgallery@gmail.com
- Phone: +234 813 230 2226, +234 902 693 4243.
- Business Hours: Monday–Friday, 9:00 AM – 5:00 PM WAT.
3. Eligibility for Returns and Exchanges
We accept returns and exchanges under the following conditions:
- Damaged or Defective Artworks: If your artwork arrives damaged or defective, you may request a return or exchange within 48 hours of delivery.
- Incorrect Artwork: If you receive an artwork that does not match your order, you may request a return or exchange within 48 hours of delivery.
- Change of Mind: Returns for change of mind are accepted within 14 days of delivery, provided the artwork is in its original condition and packaging.
4. Non-Returnable Items
The following items are not eligible for return or exchange:
- Custom or commissioned artworks.
- Artworks that have been altered, damaged, or improperly handled after delivery.
- Digital downloads or virtual artworks.
5. Return Process
To initiate a return or exchange, follow these steps:
1. Contact Us: Email vividexclusiveartgallery@gmail.com within the specified timeframe (48 hours for damaged/incorrect items, 14 days for change of mind). Include the following information:
- Order number
- Photos of the artwork and packaging (for damaged/incorrect items)
- Reason for return or exchange
2. Approval: Our team will review your request and provide instructions for returning the artwork.
3. Packaging: Securely package the artwork using the original packaging materials. If the original packaging is unavailable, use similar protective materials to prevent damage during transit.
4. Shipping: Return the artwork to the address provided by our team. Return shipping costs are the responsibility of the customer unless the return is due to damage, defect, or an error on our part.
6. Refunds
- Processing Time: Refunds are processed within 7–10 business days after we receive and inspect the returned artwork.
- Refund Method: Refunds are issued to the original payment method used for the purchase.
- Deductions: For returns due to change of mind, the refund amount may be subject to deductions for shipping costs and any restocking fees.
7. Exchanges
- Processing Time: Exchanges are processed within 7–10 business days after we receive and inspect the returned artwork.
- Shipping Costs: Customers are responsible for shipping costs associated with exchanges unless the exchange is due to damage, defect, or an error on our part.
8. Damaged or Lost Returns
- Inspection: We recommend using a trackable shipping service and insuring the package for the full value of the artwork.
- Liability: Vivid Exclusive Art Gallery is not responsible for return shipments that are lost, stolen, or damaged during transit.
9. Contact Us
For any questions or concerns regarding returns or exchanges, please contact our customer support team:
- Email: vividexclusiveartgallery@gmail.com
- Phone: +234 813 230 2226, +234 902 693 4243.
- Business Hours: Monday–Friday, 9:00 AM – 5:00 PM WAT.
10. Policy Updates
We reserve the right to update or modify this Return Policy at any time. Changes will be posted on our website with a revised effective date. Continued use of our services after any changes constitutes acceptance of the updated policy.
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Vivid Exclusive Art Gallery
Bringing Global Art to Your Doorstep
Lekki Gardens Phase 5, Lagos, Nigeria 106104 | RC:1851208
www.vividexclusiveartgallery.com
Note: This policy is non-binding and subject to Nigerian law. Customers are advised to review local regulations before initiating a return or exchange.